The current Salesforce.com Outlook integration tool is not working on 64-bit windows systems, Vista and Windows 7.
There is currently an item posted on the AppExchange to support the 64-bits version. This idea is under consideration but will probably not be in the Summer '10 release which is coming in the second week of July.
There is however a workaround;
The Salesforce.com Outlook integration installer does not include the required DLLs necessary to drive the install being "msvcp71.dll" and "msvcr71.dll".
- Find these DLLs, they are somewhere on your harddrive (or download them here and here
- Go to Control Panel and disable UAC (User Account Control Settings) by typing UAC in the search box of the Control Panel.
- Uncheck the box after the prompt to disable UAC
- Reboot Windows
- Run the installer for the Salesforce.com Outlook Edition, it should create the C:\\Program Files (x86)\\salesforce.com\\O3\\ directory.
- Copy the two DLLs described above into this directory after the install
- Run Outlook, the tool should now work, enter username and password and configure your settings
- You can re-enable UAC through Control Panel as per Step 2 and reboot Windows
Hope this helps until the Salesforce.com Outlook Edition installer supports 64 bit.
